If you provide end-user technical support, people likely ask you about the same software tasks over and over again. What’s more, you’ve probably discovered that not everyone responds well to text or verbal instructions. What if you could send those people a brief video showing the procedure, accompanied by your voice walking through the important concepts? … how might screencasts be useful to your organization? How do you go about creating one? And what software tools are useful in the process? This article provides an introduction to the concepts and the processes you need to know.

Link: An Introduction to Screencasting
See also: 12 Screencasting Tools For Creating Video Tutorials

Don’t forget to provide a transcript for the audio part, too, for folks with hearing impairments.